All orders placed online will be processed and shipped within 1-3 business days, excluding weekends and holidays.
I ship using Canada Post regular, as well as express.
A tracking number will not be provided for regular post, so if you would like tracking please choose express shipping.
I stand behind my products and want you to be satisfied with them! I always do my best to take care of my customers - dealing with all situations fairly and responsibly! If you received a damaged or defective item, please contact me within 30 days of receiving the damaged item so we can rectify this. Please email me at firstname.lastname@example.org and I will rectify this right away!
HOW CAN I CARE FOR MY PIECES?
To keep your earrings in the best condition I recommend storing them hanging, or in a dust bag laying flat.
Most earrings can be wiped clean with a slightly damp cloth, but be careful because water can discolour some lighter leathers!
It is important to note that my leather jewelry is NOT water proof or water resistant. Please take care not to expose your earrings to excess water as it will discolour.
WHAT ARE THE HOOKS MADE OF?
At this time, the hardware I use is nickel free, hypoallergenic metal alloy. They are either silver plated or gold plated. An assortment of products have stainless steel findings, these are mentioned in product descriptions.
DO YOU TAKE CUSTOM ORDERS?
I love creating one of a kind custom orders and would be happy to create a set for you! Send me a message and we can discuss your vision!
WILL MY EARRINGS TARNISH OR TURN MY SKIN GREEN?
This is a difficult question to answer! When properly stored and cared for, they should NOT change! But if your skin has a low pH (acidic), it can wear down the coating on the earrings and react with the metals. Some leathers may contain natural oils that react with the hooks, but this will be minimal.
Rose gold specifically, contains small amounts of copper for the colouring. Copper is the metal that reacts with skin and turns it green when worn for extended periods of time. Unfortunately that is out of my control. I recommend avoiding the use of hair products, lotion etc, when your earrings are in. Also make sure your earlobes are clean and dry before putting your earrings in.
HELP! I LOST AN EARRING!
Oh no!! I always make my earrings in pairs so they can be as closely matching as possible, but if I still have the leather available, I can make just one up for you to replace the one you lost! There might be a slight difference in texture or grain direction to the other one! Please send me a message to discuss this so we can get you wearing your earrings again ASAP!